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Emergency3 min read

Frozen Pipes: How to Thaw Them Safely and Prevent Future Freezing

Frozen pipes are a winter hazard that can lead to bursts and flooding. Here's how to deal with them safely and how to prevent it happening again.

When temperatures drop below freezing, water inside pipes can freeze and expand — often causing the pipe to crack or split. The damage becomes apparent when the ice thaws and water starts leaking. Acting correctly when you suspect a frozen pipe can prevent a far more serious (and expensive) problem.

Signs you have a frozen pipe

  • Taps produce no water (or just a trickle) when temperatures have been below zero
  • A section of pipe has visible frost or ice on the outside
  • Unusual noises from pipes when you open a tap
  • How to thaw a frozen pipe safely

    **Locate the frozen section.** Look for any pipe runs in unheated spaces — loft, garage, under-floor space, or exterior wall. Flexible pipework insulation often shows frost on the outside.

    **Apply gentle heat.** Use a hot water bottle, warm damp towels, or a warm (not hot) hair dryer on a low setting. Start from the end nearest the tap and work back. Do not use a blowtorch or heat gun — these can cause the pipe to burst or ignite nearby materials.

    **Open the relevant tap.** Keep the tap open as you thaw — this relieves pressure as the ice melts.

    **Check for leaks.** Once flow is restored, inspect the entire visible length of the thawed pipe for cracks or splits. Even a hairline crack will leak once pressure builds.

    What if the pipe has split?

    Turn off the water supply at the stopcock immediately. Call a plumber to repair or replace the damaged section before turning the water back on.

    Prevention for next winter

  • Insulate any pipe runs in unheated areas with foam lagging
  • Keep the property heated to a minimum of 10–12°C during cold snaps, even if empty
  • Insulate the condensate pipe on your boiler (see our winter tips guide)
  • Know where your stopcock is before an emergency
  • NBS Plumbing & Heating — **07507 133204**.

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